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Co-Managed IT
Give your IT team
Keep internal ownership while adding coverage where your team needs it. CTRL Tier agrees responsibilities and escalation with you, bringing shared tools, security expertise and capacity without replacing your IT team.
What’s included
How co-managed IT works
Co-managed IT starts with what your internal team wants to own. Together, we agree responsibilities, escalation paths and shared documentation. CTRL Tier fills defined gaps in help desk coverage, security monitoring, projects or planning; after-hours coverage is scoped and confirmed in your agreement.
01
Shared access to remote monitoring and management (RMM), software patching and documentation tools
02
Help desk overflow and after-hours coverage within the agreed scope
03
Security monitoring, endpoint detection and response (EDR) for computers, and incident response support
04
Agreed escalation support for network, server and cloud issues
05
Project capacity for migrations, upgrades and rollouts
06
Strategic guidance and technology roadmapping
Who it’s for
Organizations with one or a few IT staff who are stretched thin, internal teams that need specialized security or infrastructure expertise, and businesses that want redundancy so IT doesn’t depend on one person.
Why CTRL Tier
We work alongside internal IT teams with clear responsibilities, shared documentation and standardized tools. Let’s discuss what your team wants to own and where it needs coverage, specialist expertise or extra project capacity.
Solutions
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vCIO & IT Strategy
Technology roadmaps, budgeting and advisory
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Compliance & Risk
HIPAA, cyber insurance and compliance readiness
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Security Assessments
Find gaps before attackers do
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Cloud Migration
Move to Microsoft 365 and Azure with less risk
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Remote & Hybrid Work
Secure access for teams working anywhere
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Ready to get your IT under control?
Talk with Control Tier about your environment, your goals and the right plan for your business.