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Managed IT
Keep your team working.
When a computer freezes, a program won’t open, or a server goes down, work can grind to a halt. Your team has one place to call for help, and we’ll troubleshoot the issue so they can get back to work. Between calls, we handle updates, monitor the systems we manage, and take care of routine maintenance.
What’s included
What managed IT includes
Recurring IT problems pull people away from their work. CTRL Tier replaces reactive, break-fix support with ongoing monitoring, maintenance and help desk support, giving your team one accountable partner for everyday technology and a clear place to turn when issues arise.
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Help desk support for users, remote-first with onsite service when you need it
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Remote monitoring and management (RMM) of workstations and servers: keeping track of device health and carrying out maintenance remotely
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Patch management for operating systems and third-party applications
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Endpoint management and baseline device security
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Microsoft 365 and Entra ID user and license administration
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Asset tracking, documentation and monthly reporting
What we take off your plate
[ENTER + 1]
Set up a new hire
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Fix a laptop that keeps failing updates
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Help someone get back into their account
Who managed IT is for
Growing businesses that have outgrown the “IT person” who also has another job, organizations frustrated with slow or inconsistent support, and teams that want predictable monthly costs instead of surprise invoices.
Why CTRL Tier
We use tools like NinjaOne, CrowdStrike, and Microsoft 365, plus others chosen for how you work. You get one accountable partner for support, security, and strategy, so your team doesn’t have to coordinate a patchwork of vendors.
[Enter] [Control] [Shift]
Plans that fit your business
Managed IT is included in every CTRL Tier plan, starting with Enter for essential managed IT and scaling to Control and Shift as your security and infrastructure needs grow. Let’s discuss your recurring IT issues and support needs.
Cybersecurity
Endpoint, identity, email, monitoring and response
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Network & Infrastructure
Firewalls, switching, wireless, servers and cloud
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Backup & Business Continuity
Data protection, recovery and continuity planning
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Microsoft & Cloud
Microsoft 365, Azure, Entra and cloud management
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AI Readiness & Governance
Readiness assessments, practical pilots and responsible AI adoption
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Ready to get your IT under control?
Talk with Control Tier about your environment, your goals and the right plan for your business.